Reviews

JULY 2022 UPDATE: The current operations staff have been very friendly and accommodating. Since my last review, another coded door has been added to the lobby entrance for security. Large efforts have been made to clean up the free-for-all behavior of a few of these "businesses". The loading dock access has improved as well. The reason for 4 stars is because when I first moved in, the fans in the hallways were usually working and keeping the air from getting stagnant. Now barely any of them are on or even work and now my space is nearly unbearable to work in for longer periods of time unless I have a fan blowing directly on me. Internet is still slow and sometimes unusable on my floor / location. All of this to be said, the effort of improvement is seen and appreciated! JAN 2021 UPDATE: As a customer who has held up on my end of the bargain by paying on time every month, keeping my space clean as well as occasionally returning carts other people have left behind to their spot on the first floor, I'm incredibly frustrated with my current experience at the McKee's Rocks location. It's painfully evident that the company is struggling internally with operations. There's been a near complete exodus of the employees / management that worked there when I became a tenant. My rent was raised $20 without notification, the loading docks are constantly blocked by "businesses' customers" operating at all hours of the day and night. The loading docks are absolutely necessary for my tenancy being that I move my tools in and out of the building for work. My code randomly stopped working earlier this year and I wasn't given any help from calling the customer service number on the key pad and when I finally did get a hold of someone, they were incredibly dismissive and rude. Took a month to get a new code. Also, I'm tired of trying to send an email when other tenants are streaming movies on the network. Make no mistake, STORExpress Self-Storage is a free-for-all mess with no consideration for the tenants who actually pay their rent. Ready to leave ASAP. ______________________________________________________________ (old review - disregard. See above) I can't say enough kind words about my customer experience with Misty and Richard. They've been extremely accommodating, flexible and pleasant to work with! The facility is well lit and clean. I also feel that my belongings are secure because of all the security features in the building. Highly recommended!!

Good people. Prices good. A variety of space sizes for all needs, boats and cars!!

From day 1 storage express has been helpful. I just recently moved out because I didn’t need my storage anymore. But if your looking for storage anywhere around this area id choose here. Staff is super respectful and helpful, everytime i had a request they handled it professionally and promptly. Even when we had management change i was super scared i was gonna have to get up and leave out of nowhere, but Rebecca and Stacey made sure over and over they were gonna take care of us and they DID. Stayed in there for 5 more months after.

Just want to say that I've been a customer at this storage location for approaching almost 2 years. In the last 6 months or so the place has gone through some staffing changes, and all for the BETTER! Special shout out to Stacy, and Rebecca!, They are always at the ready to go above & beyond in satisfying any needs that myself, or any other customers should have! I also need to recognize their maintenance department, especially Dave, for ensuring the site is kept in perfect sanitary order! No easy task considering the size of the building, and the number of customers that rent at this facility! Thank you, and keep up the great work all! -Art E.

Store has improved since new management.

Stacy is the best!!! This location is redone & spectacular for storage, well kept & clean. The prices are low compared to some competitors. They sell locks for your unit which are priced to your advantage. They let you use a moving truck for hours for free & free gas. Stacy was very helpful & super lenient, as I had to use the truck longer than I was supposed to. Please consider this place if you need storage, you will not be disappointed.

Came in today looking for a storage and truck , with moving being stressful today Rebecca & Stacy made it stress free and possible for me to get my storage unit & truck . I recommend this storage unit not only for the storage but for people like Rebecca and Stacy for also caring for your belongs & time . They will be my go to , Thanks again Rebecca & Stacy 🤗🤗🤗

The people here are very helpful and accommodating, very polite to work with. Will come here again if I need more storage. Units are well kept and secure.

This place is very clean stacey that works there Is very helpful and my experience was very good

Everyone at the facility is very friendly and helpful. I used their facilities for about a year and every question or concern I had, they were able to assist me with. The storage itself is very safe and I knew that my belongings were safe at all times and it's very accessible with your own passcode for the building (even after hours). Overall, I would highly recommend!

Easy access and clean

I rented a storage space at the Storexpress in McKees Rocks last week. Ive never wrote a online review before but I really wanted to find a way to give a public shout out to the manager over there! 👏🏼👏🏼 Thank you Rebecca 👏🏼👏🏼 Somehow you made me smile and laugh during a very hard time in my life. I know that my stuff will be safe there. If anybody is reading this that needs storage go to storexpress.Your stuff will be as safe in that place as it is in your own home. You can’t get to your space without a code and cameras are everywhere. The managers confidence in that place is contagious. God Bless 🙏🏼

We have our Camaro stored at this location and couldn’t be more satisfied! Rebecca and Stacy are very professional and really care about the clients and their property! Couldn’t imagine storing our vehicle anywhere else! They are 10 out of 10 in our opinion!

This store has improved amazingly, the new management here is exactly what this store needed I greatly appreciate every visit I make they are very respectful and make every customer feels so welcomed. Dave the maintenance guy is great also, he always is making sure the store stays clean and everything is always up to date.

The management team at this store is amazing ! I’ve noticed a lot of great changes, they are so helpful and great at what they do!

They have went above and beyond to make my time there wonderful! I really like the new manager and team! Special shout out to Dave the maintenance guy who is awesome! We are business clients, and they have a great storage units for us and the perfect people. Manager is friendly and hardworking.

The manager Rebecca went above and beyond to help me find a space I needed quickly. The fact that they have a moving truck for local trips was really convenient. The location is also convenient.

I rented spaces over the last 2-years and I’m pleased with the new security code system to cutback on soliciting and secured space. The Mckees Rocks location has two ladies have great communication and very helpful and makes you feel like family! I would recommend renting space; ask for Stacie and/or I think Misty! I can’t forget to mention their truck is back & fixed; which has better power-steering!!!!!

This is my second year of using this facility and it's the best place I'm aware of to store your convertible over the winter season. Plugs adjacent to your space and thus place is extremely clean.

Great office staff

Air conditioned, has heat, spacious rooms. A friend of mine, myself and one other are renting this specific unit for a band practice room(YES! IT EXISTS! NO MORE COMPLAINING NEIGHBORS/PARENTS WHEN YOU AND THE HOMIES ARE JAMMING AT 4 IN THE MORNING ANYMORE) not too expensive for what it is. $500 range. Pretty good deal. I haven't seen any of the other rooms, but the two I did see were identical(they aren't all rented out for bands/music production) so I would have to assume other units may be larger, while others may be smaller. It's nice. Good height for all you 6+ foot people out there😉 no need to worry about knocking your noggin in this place. Located a little ways behind ACHA station and Hollowood in McKees Rocks, Pgh.

I went into their storage facility for starters Sara is an awesome staff member She helped me tremendously I was in a rush to get a unit an boxes an She made everything Very Easy this is my first time ever renting a storage unit Also the facility is very clean I wud totally recommend yinz!! Thank you again Sara!!

Great reasonable space unit and pricing

Clean. professional .

Smooth experience. Worry free

This place is above and beyond groovy baby!!!! the staff is attentive and informative courteous and accommodating. the storage facility itself is huge an asset to the community. Their prices are competitive and the really appreciate their customers...

They have a truck to help you move

just ran out of need for storage, but will always go back if needed. immaculate, safe facility with super professional and courteous folk. way all businesses should be run

I had a wonderful experience. Misty was so friendly and helpful. I was able to use their truck at no cost, they had dollies available. Easy in and easy out!!!

Had an amazing experience storing my car here! Misty was so helpful and kind throughout the entire process, and my car was safe and sound when I got back to PA.

Clean place

Exceptional storage facility. Friendly, helpful staff; secure heated storage for vintage car and really good prices. Ashamed to say I have several storage units around the city, and this one tops them all! Getting ready to move everything here,

This was the third winter I have stored my motorcycles at the STORExpress in McKees Rocks. It is a well kept, secure, and climate controlled environment for the winter. All staff members are extremely nice and friendly to deal with, including the maintenance technician. It is quite an additional benefit to be able to come and go for a putt anytime I want to. I would definitely refer STORExpress to anybody who needs to feel safe, and have peace of mind, while their property is in storage.

Fantastic experience I have my car in there from 6 months right after they open ed instead of pulling the car out I paid for the next 12 months in advance and then again the next 12 months in advance My car was been in there for around 42 months I went in and out as I pleased I parked the car that drove to the storage with took my classic car out sometimes it was out for weeks sometimes it was off for months but I always had a car in the spot down there never had a problem unbelievable 24 hours surveillance on camera got to punch codes in to get in and out and like I said I never had a problem there's actually a restroom on the second floor where the cars are it's just a fantastic place for the price to store a car they allow you trickle chargers and all the other cars there are pretty much expensive for classic cars some business vehicles but if you need to store a car my truck motorcycle can't beat it Best around they have multiple locations I don't know what locations I'll take cars and other vehicles but the one in McKees rocks does and I would recommend them to anyone

This Storexpress is the perfect place for winter storage for my motorcycle. Misty provided a tour for my wife and myself on the initial visit, answered all our questions, and found a spot for my trike much less expensive than I anticipated. Both Misty and Holly are very friendly, helpful and knowledgeable. This place is perfect for my needs, and I couldn't be more happy with my rental there.

Excellent Services Carpet-Upholstery-Floor Cleaning utilizes the StoreExpress in Mckees Rocks every Winter season. Misty & Staff listened to my needs and assisted me by allowing multiple parking spot changes, due to our long Chevy Van Express work Van. We will be back there in the Fall of 2021.

The entire team was a joy to work with and Misty was absolutely the best! I always felt my vehicle was safe and secure at this location. The site was always clean, well maintained, and very secure.

I ended up needing a storage unit for extra space. Heather was great! She was very helpful. When their garage door went down, she was there to open the door for me almost every time! She is an asset to your company! She cares!

I've used this facility several times now and really do appreciate, Misty! She's friendly, helpful, and very efficient. The McKees Rocks facility units are clean and the building seems well taken care of. I'll continue to use them whenever I can, without hesitation. Thanks, STORExpress!

Great people. Nice and clean storage to use. Highly recommend

Signing up was very smooth.

Very Clean units. Amazing staff help.

Pay on rental storage space.

Very nice staff with explanation of unit and use of truck was awesome.

Misty is the best! She made everything so easy for us to store our travel trailer. Highly recommend!

Storage Express in McKees Rocks the people are kind helpful eager to solve your problems Storage Express as a whole company are giving and kind to the community , they are willing to be Community Partners and making a difference to people in need, From the answering service to the front desk the service is exemplary.!!! Job well done storage Express..!!

I go there every year from nov to april to store my car.They are great and will work with you in any way to meet your needs..def 5 stars! They have indoor storage outdoor storage at a very reasonable price..

They’re really nice people and the place was always clean

I was very satisfied with this storage place it was very clean the temperature is always constant they give great coverage on your items and the staff is very friendly. If I need a storage space again I will definitely go back to them.

Very friendly and makes the process very easy. Everything I needed was taken care of. Will use again next summer.

The on duty manager was above AMAZING. She was able to get me inside of the building to unload a truck load of belongings belonging to a woman from church whose until wasn't available for a few more days.

Needed a short term storage solution and STORExpress helped out. Mindy was beyond amazing and was very easy to get a location. Highly recommended.

I keep renting a space at McKees Rocks STORExpress to store my daughter's college items over summer. The McKees Rocks is a clean location, easy to access, and more reasonable prices compare to other STORExpress and other vendors. Nice people to work with. Strongly recommend this storage location!

We just rented a unit this past weekend, so I can't comment on long-term happiness. But the check-in process was super-easy. Everyone we dealt with was pleasant, friendly, and professional. The facility is clean and well-maintained. I feel like our belongings are in good hands!

Great facility and better staff! Very nice storage facilities clean great selection friendly service

I have several rentals and they are the best at what they do

Very helpful and friendly

I enjoyed my experience with STORExpress. I moved here from another state and needed a storage unit to put my things. The lady (Misty I think) at STORExpress was so accommodating and extremely helpful. Any time I had a question she answered and when it was time for me to move out, she helped every step of the way. I would definitely use them again and I would refer any friends or family who need a storage unit to use theirs.

I had a unit at this facility much longer than I expected and I can say that my experience with my room and staff were very pleasant. I would indeed recommend this to anyone looking for an all access place to practice music, broadcast, podcast and even record if need be. The only complaint that I had with my overall experience was personal with others that had rooms near me. Some of the other tenants liked to smoke weed, party, and make a mess of the bathroom. Normally I would not mind that except for the fact that I am very allergic to marijuana. At one point I do believe that someone may have been living in their room, but that didn't last long.I can assure that even with that said the staff still kept the place clean and I do not fault them at all for what others do. I wouldn't give 5 stars otherwise

Misty was very nice and helpful, made things very easy!!

this is my 3rd year at the McKees Rocks location. great staff! they are always very helpful.

Even with everything crazy going on, Store Express was exceptionally helpful, especially Misty and Dave, who helped pack my pallet. I wasn’t sure if all of my stuff was going to fit on my pallet, but Dave figures out how to make it all fit like a puzzle. Misty was very understanding and helpful about coming back if we had additionally things etc. 5/5 stars I would definitely recommend storing your stuff here!

Awesome storages climate control.

Great storage, lots of space also friendly service.

Bought a new mattress there for spare bedroom

Awesome employees great services very polite personal. And safe all around. Will recommend to anyone.

Used it and it was a nice storage office along with deals for my first two months

Free truck and fair prices

Will store there again girls at desk are so helpful

Very nice staff, extremely helpful. Clean and organized 👌 I highly recommend to anyone in need of a storage unit.

Wonderful experience at STOREExpress. I will definitely be back in the future!

Service was great. Facility was very clean and presentable. 10/10 recommend.

Holly and Misty are the best my experience has been great mckee rocks storage STORExpress ROCKS

Staff Is very friendly and knowledgeable. The facility is clean and well maintained. Would defiantly recommend to anyone who needs self storage

Storage units are very big and clean! Staff very helpful as well.

Great employees, highly recommended to trust them with you belongings

Good staff. Nice location

Great staff who are willing to help........will use again if i ever need a storage unit......

Friendly staff.... spaces are great. Location is convenient.

Great storage place the units are well maintained and the staff are very nice

I highly recommend Storage Express in Mckees Rocks!! Misty was extremely helpful with all of my moving and storage needs during a stressful time and made the process a lot easier!! A++ customer service

Lovely place!

My event design business is located in two of the contractor's units on property and we could not be happier. Misty and Dave have been a pleasure to work with. Anytime I’ve had a question or problem they have been prompt in assisting me and my team. Having the amenities this property offers has allowed me to increase my business substantially.  This property’s staff truly cares about their tenants and I would highly recommend them for your business or storage needs.

Very helpful staff will return

Great customer service!

These girls are awesome!

It was SUPER easy and the staff was AWESOME !!

Great hospitality & staff...

Great facility and staff. I would and definitely will refer this facility to my friends and family.

Good prices. Prices are lower than other facilities. Employees are polite, friendly, professional, and very helpful. Clean facility.

Very accommodating

Very accommodating staff - Misty, Holly and Dave do everything they can to help in every way. Highly recommend!

My wedding design business is located in one of the contractor's units which I house a huge inventory and merchandise. I love my workspace! The staff is so friendly and helpful which is one reason why I selected this as my location. They have been quite accommodating with my needs for the space. It is so much more than a storage unit building - there are lots of businesses and musicians that occupy as well. It's nice to have other creative, nice people around!

I love it I store my motorcycle here, it's a safe well lite place with electricity to plug the bike or car in and its climate controlled 24 hr access and the ladies in the office are great , they will have my business for a long time

Great facility. The Staff is enormously helpful.

I've been renting here for some time now and it has been great! Excellent property and management that provide me with everything I need for my business.

Both ladies were always extremely nice and helpful , I would get another space here again if I needed to again!

Great location very clean and maintained. Secure.

This is my second winter storing my Buick with Store Express. The staff has always been very helpful and cooperative and enabled me to keep my space over the summer. Every time I visit I am impressed by the cleanliness of the facility.

I've been using them to store one of my over sized vehicles since they opened. When I needed assistance they didn't hesitate to help, they keep the area clean and I know my vehicle is secure. I have made recommendation to a friend who now also stores one of his vehicles at the same location and he is pleased as well. Great place to store.

I was very pleased with the hospitality! I will recommend to anyone looking for storage this would be the right place.

Holly and Misty are very professional very accommodating the only reason I left there is to move into my own building I would recommend storexpress McKees Rocks to anybody it was a great experience

Great customer service staff works hard

All around great! Staff and facility are an A+

Great place to work with. Holly and Misty are the best!!!!

Holly and Misty were excellent to work with , Holly toured the complex with us and informed us on everything about storing. The complex is excellent and I stored my antique car there and was perfect , well taken care of and without any incidents. Ideal indoor and secured parking, plenty of space, clean and maintained well. I have recommended this storage to a lot of my friends. If I come up with additional vehicles I will rent additional spaces as necessary. Again dealing with Holly is great, she will work with you and make you storage experience a good one. Highly recommended.

Holly & Misty make a difference each and every day. They treat you like a King or Queen

The best self storage facilities in Pittsburgh!

Very pleasant people and very helpful and considered.It was as was a pleasure doing business with them

Misty was incredibly helpful! She helped me pick the right size unit and helped with with everything I needed. It's a clean facility with secure access. Best rates in Pittsburgh too! I also received a complimentary box truck to use the day of moving stuff into the unit.

Awesome experience. Misty & Holly we’re extremely helpful to me during my stay and that’s greatly appreciate! This was the first time I have used a storage facility. If I have a need in the future I will be looking for your company again. And also recommend to anyone who needs STORExpress Thanks again

Extraordinary customer service and great management! Clean, dry and affordable storage. Thank you guys for all your help and thanks for the free moving truck!! 5 stars

Very friendly and accommodating staff members. A++++ service

Reasonable prices. Friendly staff an clean facility. Highly recommend storexpress in McKees rocks.

Excellent customer service, friendly staff. Eager to help and answer questions. We were out of town with a storage space at the McKees Rocks location and this team set us up on auto pay, answered all our questions. Really great experience dealing with this staff at STORExpress.

The customer service is outstanding and the prices are more than reasonable.

We needed a place to store things from my daughter's dorm room between school years. We had excellent success with this Storexpress facility. Although the building is old, the storage facility itself is newly renovated and appears to be well maintained. I appreciated the fact that all of the storage units are indoors in a climate controlled environment. We moved in on a rainy day and only having to get things from the car to the main entrance was very helpful. When we returned for the new school year we needed to get some items after normal hours. Although the building was well secured, entering our passcode got us in with no hassles. The manager of the site was very helpful and fully answered all of our questions. Also, there was no issue with only needing the storage space for a little over three months. I am sure we will be back after the current school year.

Great service . Fun and friendly people . Would highly recommend

Excellent dealing with the entire staff. Got an AMAZING deal on my storage unit and the place is all freshly remodeled. The Building has one giant elevator and is climate controlled. For the price you can't come close to anything like this. The other storage places are located in suburban nightmares, but this location is in a lower traffic area. WIN!

Great service has a wonderful storage facility for your car I give then 5 stars for the excellent service fast and convenient close to me thank u so much storexpress for all the help getting my car stored away for winter

Store express has been so nice from day 1, wonderful customer service, I would recommend them to anyone

Great place!!! Tons of different unit sizes for your every need!!

Great Personal....well equipped units..... Great way to store your furniture and automobiles

Wonderful girls work there ...OMG 😊 Love yinz J

Great storage unit company to work with. Holly, the site manager. is so friendly and personable and is a joy to work with on a professional level!

Very nice and clean. Every employee I've come in contact with was very pleasant and well knowledge ~ McKees Rocks ladies y'all rock, you came through at a difficult time for me. Southside ladies thank you for the rental truck. Thank you. Earlene Whitlock

A great looking facility and friendly staff! 😊 Looking forward to store my belongings here.

great customer service, friendly staff.

Awesome staff. Excellent price! Great location.

Nice place

Great customer service the ladies were so nice and helpful, besides having to wait for some one to take us up and down in the elevator i had a great experience!

The only place I will ever use. I recommend to all clients, family and friends. Professional staff!

Staff was friendly and knowledgable . They are doing good work on the building

I love these people. The Office Staff are amazing and very professional. They have made great improvements to the building, and the cost is reasonable. I have dealt with them for several months now, and I must give them an A+++ rating.

I got a spot for my bike in their indoor car area that just opened. I am very pleased with how great everything is coming along. It's heated, 24/7 access and month to month. What else can a guy ask for!! 5 stars!!