STORExpress Self Storage

(341 Reviews)

South Side

4.94 Rating - 341 Reviews
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Joan Wadsworth

on google Tuesday February 04, 2020
Over almost two years while I had a storage unit for my daughter’s college stuff I found the entire staff at store express to be extremely friendly and helpful. I would definitely give them 5 stars!! Laura Katie and Amber were great!!Thank you!!Joan

Jack Latella

on google Friday January 17, 2020
This reviewer did not leave a comment about their rating.

James Matson

on google Friday January 10, 2020
I started using this space in 2018 and I removed all my items early 2020. I went with this space because of the moveable platforms. These were a lifesaver! I had very heavy commercial equipment that is not easily moved up or down. The ability to use the moveable platform, pallet jack and flat carts saved us. I never had any difficulty getting into my space no matter the day. I also never had an issue with paying my rent fee every month. Everyone in the office is super nice and friendly. Then when it came time to remove my things, it was very smooth. I didn't have any notice, I just showed up and I was able to sign the paperwork and remove my things no problem. I would definitely use this space again and recommend it to anyone who needs some extra space.

Lost Fox

on google Tuesday January 07, 2020
This reviewer did not leave a comment about their rating.

petra clay

on google Tuesday January 07, 2020
Staff was knowable and friendly.

Luc Gensler

The staff, location, & atmosphere are all top notch. I’d highly recommend storing your stuff here.

Joey Jan

Super nice people and easy to access storage any time we needed it

Russ Tompkins

Maria Bordonaro

Employees were nice and helpful. Their service of helping transport customers and their belongings to and from locations is really great. I would highly recommend.

Steve Crist

Dm Dm

I have been at this storage location several times. Have had extremely good service everytime.

Shaonna Hilliard

Amber and Laura were so kind to me and my family both times we moved. They made sure that we were satisfied and taken care of properly. They showed great hospitality they offered drinks and snacks, even cake one time. I would definitely be recommending them to my friends and family. EXCELLENT SERVICE.

Amber Staab

Robert Weary

Friendly professional services.. always helpful..always pleasant... Katie is a valuable asset to your company!!!!

Shannon Mckenzie

Amber is the best! She understood my last minute situation and worked with me to find a solution. This was my first time renting a Storage Unit, and the process was so smooth and the location is great! Also everyone is super friendly, If I ever need a Storage unit again I will definitely be using this one!

Jillian Parisi

I rented my daughter a storage bin from out of state. We were extremely happy to find it clean, dry and most of all safe. The staff was always helpful, their complementary truck, we could not have done without. And the driver went above and beyond. If we have to do storage again it will most definitely be at STORExpress. They made the entire experience very easy for our family.


The south side location staff has offered the upmost professionalism with my storing needs. From day one I felt at ease with the friendly faces that answered all my questions regarding cost and security and to date the company has assured me they are a trustworthy business. Store express is unique by offering a controlled platform that can meet with the trunk or bed of you’re vehicle which made unloading a simple and easy transition. + they offer dolly’s that are sturdy and can hold its weight. 6 Stars for the staff and facility . Thank you!

Jack Stauber

Ken Cymmerman

Affordable prices and great staff

Ohana Music

I’d had a difficult move across the country and the most straightforward and easy part of it all was using storexpress. From the INCREDIBLE customer service to the flexible hours. It was honestly shocking how great the process was.

Suman Chennoju

Helpful staff. Value for money.

Teri Choban

StorExpress-South Side was extremely helpful to me when I had to store some items immediately. Loved their service!

Abbie Siple

Katie was really informative and helpful when I needed to store things in between moves. Thanks for all your help!

Megan Johnson

I would highly recommend this storage facility to anyone. Katie and Laura were super helpful and informative when my family and I were in need of several storage units. They both helped me and my family feel like our valuable family possessions will be safe and gave us peace of mind. Thanks for all your help

Maureen McDonough

Laura was so efficient and professional. She made this move very easy for me. Did a lot of research. Great pricing.

Kathy Roth

I highly recommend STORExpress South Side location to anyone who needs a storage facility. I feel safe knowing my belongings are secure. In addition, the staff is very professional and courteous. I dealt with Katie McDonough on numerous occasions and, not only does she always greet me with a smile, she is very knowledgeable and professional. Please consider them for your storage needs!!

Damn Baker

Elliot Cohen

The facilities and the people here are great. We have used them for both of my kids that were in college in pittsburgh. We live 7 hours away and they were so accommodating every time we needed something. Laura and the team there are outstanding.

Ken Cymmerman

Great place. Katie was very helpful and knowledgeable.

Young Guy, Burkett

Greatest place on the planet for a band room!

Diane Gilardi

Of course it's hectic trying to move three girls and one guy out of their apartments, into storage and then back to new digs. The folks at Store Express made everything smooth. The facilities are great, it was easy moving furniture and everything in and out. They are super friendly and reasonably priced!!!! I HIGHLY recommend them and will not hesitate to use them again if we need to!

Kim Trueblood

My daughter kept her stuff at STORExpress South Side for the summers that she was in college. The facility is clean, the prices are good, the staff is friendly and helpful. They will pickup/deliver your stuff, and the driver is punctual, helpful, and very sweet (thank you Gary!). Recommended!

Beth Bean

From my first contact to the last, the staff was friendly, professional and extremely helpful to a storage newbie. They exceeded my expectations and when we moved our stuff out a few days into the next month, i anticipated having to pay for another month or at least a prorated fee, however, they simply said, "don't worry about it, it was only a few days." I would recommend them to anyone and will definitely use them again.

Ben Altshuler

Sue Creveling

Store Express was so great, the space was perfect, the price was right and the free rental truck was included. I couldn't believe how smoothly our move went, the staff was incredibly helpful, especially Amanda. Would definitely recommend!!

Mary McCool

Katie was amazingly helpful and knowledgeable. I would definitely recommend STOREExpress Southside. it is close to all the colleges and it was an uncomplicated process. The fees are reasonable.

Andrew Sernus

The facilities are very clean and always kept up to date. The staff is even better to work with! Very friendly and always there to answer any questions you might have.

Scott Duncan

Excellent service, superior assistance!

William Ura-Lewicki

All the staff here are wonderful, helpful, compassion, and do whatever they can to help you I highly recommend this storage facility

devin mcclain

Laura is an expert in customer service! Never had a storage unit before. She searched available discounts. Call store directly. Lots easier.

Natosha Durr

Amazing, over the top customer service! Since day 1, Amber has gone above and beyond to accommodate my cross country moving and storage needs. I would recommend using STORExpress in South Side. Free use of moving trucks, moving supplies, online payments. Great for students, and professionals, they have all types of benefits to using their facility!! Highly recommended!

gerald gallagher

I really have to give this place one of my rare 5-star reviews. Both times I used STORExpress, I was surprised by the free use of a large truck. On my move-out, we were also provided with a driver, who went the extra mile by helping me carry some of my furniture up the stairs into my new place. And I can't say enough about how friendly the front desk staff is. Keep it up. Free doughnuts or pizza is the only improvement I can suggest. I did appreciate the free water.

robert cravener

Thom MacIntyre

I helped a friend of a friend move. The woman and her wife were moving to California and putting a bunch of stuff in storage up here in Pittsburgh. Growing up in the southside it was very neat to see how well re-purposed that building was. It is clean, well lit and sure seems to have its act together. More ventilation to clear the weed smell from bands renting practice space would bump this to 5 stars 🙀🎸

Sal Simonelli

Amber was great! Super friendly service and clean units.

Kristina Kim

I am an undergraduate student at CMU and I have used Storexpress for the past two years to store my belongings over the summer. Every experience was amazing, the service was nice and very straight forward. They provided truck service for me to move in and move out so I never had to worry about transportation. I believe it’s also one of the cheapest storages in town and I am super lucky to have found storexpress!

Jeffrey K

Brianna Bozak

The girls working there were very helpful and easy to work with. We used them for one month while I was switching houses and it was reasonably priced. The truck rental was an excellent service they provided and highly recommend them and will use them again in the future.

Deborah Mitchum

I just want to say that the staff was fantastic, especially Katie she went above and beyond with her service.Thanks for your special service.I really appreciate everything.

Laura B

Jess Leigh

Thomas Cipollone

Montserrat Munné

Best experience, service very attentive resolve the urgent matter over the phone and email. Pick up service included for students very helpful.

Anisha Cohen

Best service ever come here for storage

Ethan Reed

Great experience with the staff! I would recommend everyone come here for their storage needs. Free truck was helpful!!! Thank you Katie, Laura, and Amber.

Ezra Baun

Highly recommend for studio storage space!

Sandra Beck

Great place good people

Teona Miller

Today I walked into the office and was greeted by all staff. I was quickly helped Amber. She was understanding and helpful. I got my unit today. Thanks guys!!!

Rufus Barnes

The Pittsburgh team led by Amber and Laura were friendly and extremely helpful.

Brian Wilwohl

Great location, staff is always very helpful with whatever you may need. This is a great place to store your belongings! We have been renting from here for a while now and have never had any issues with other tenants or employees

Martian Universe

Best Place Ever!!!

Leonardo Solano

Great place to storage and play your drums

Roberto Maxwell

Great facility! I wouldn’t go anywhere else! Everyone come here for your storage needs! The staff is knowledgeable, friendly, and helpful!

Jay All_Day


Crystal Starr

The staff is always super friendly and accommodating. This facility is FANTASTIC and I would recommend them to everyone!!

Mary Elizabeth Samsa

Lakesha Purter

Love them 🤗

Dani Flamm

Completely satisfied with their services. Loading docks and free truck is awesome!

Zachary Luettgen

Completely satisfied with the services and spaces offered here. Large loading bays, lifts in all the right places, various carts, and secure. All the things you'd expect from a quality storage facility. The people make it tops. They're friendly, attentive, and detailed.Special mention here for Amber. Always bubbly, conversational, knowledgeable, and efficient. She'll laugh at the toss-away comment about your day and explain the dimensions of every available unit in the building in the same breath. If your call is answered by a bright, excited voice, know you're in good hands.

Joey 2Chi

Great customer service and best storage facility on the south side

Andrei Marculescu

Awesome experience! Amber and Laura deserve a promotion

Brandon Deardorff

Best place for storage used their services for a month and couldn’t ask for more the free truck saved a lot of time and money! Laura and Amber provide the best customer service!


I do my music at storexpress best place to have a creative environment I would recommend everyone comes here!!! Office staff is very polite and facility is clean.


Best place in Southside to store your stuff and get a practice spot!! Laura and Amber are the best.

Nicole McGough

Best storage unit facility I've used so far. They make moving or storing easy. I know my things are safe. And staff is super friendly. Amber and Lauren are always there to help.

Under the Covers

Great place to practice! Thanks Laura and Amber for the great service.

Amber Adzima Guerrero

Christina Leonard

It a really nice place

Oscar Vazquez

Great experience good accessibility the best around the area great and wonderful people Laura and Amber are very helpful friendly and amiable they help with all the questions you might have always with a smile Definitely will recommend it

Vance Pearson

TheJ Beats

Best service I’ve ever received! Everyone should come here. They have outdoor parking, Practice spaces, climate controlled storage, and wine storage! To top it off a free truck for move in. The facility is clean and secure. The staff is always helpful and friendly. I would recommend them to everyone. Thanks Laura and Amber!

hailee slavonic

I absolutely LOVE storeexpress!! The staff is very friendly and make sure you are satisfied with everything before putting money down. Highly highly recommend to everyone!!

Margaret Matthews

They are always polite, personable and friendly!! They have always been very patient with my 1,000 questions! Have and will continue to recommend to friends!! Thank you so much for all your help!! Also, the free moving-in truck and the very very cheap rent to use the trunk to move out is perfect!!

James Hagedorn

Free Water.

Lesa Hodges

I love STORExpress! Amber and Laura are very courteous, have always helped me and my mother with ourmoving and storage needs. Facility is clean, safe, and use of the free truck saved us so much money. If you want a unit and a truck come here. Also they have tons of packing supplies.

Katie Heron

Amber is great and is always helpful.

Alexander Chang

Excellent operations and customer service, would definitely use their services again

Torrey Trahanovsky

Great service!!! The best

Lyrical Connections

Best storage company around

Ryan Blumish

Richer rich

There's cool recording studio here that I like

Jose Jolguera

My go to storage place for my daughters college break dorm stuff.. great rates and service. The staff is the best!

Takia Woods

The staff has always been friendly and helpful and the location was very convenient for me

Devin Halliday

Amy Su

Great location and service!

Nicole Celko

Had such an awesome experience with storing my stuff here! Everyone is so friendly and made everything so simple!


marquiose Davis

Alesha and Amber were awesome amber has the best personality🙃

Gary Kalyn

Great clean and professional storage space with many options and down to earth staff who have been great to me. Thanks love u all

Edward Garbade

Quality service from very professional staff


Great experience here. Amber at the front desk showed me a bunch of different units because I was being particular, and she helped me measure things and reassured me what I was having delivered there would be taken care of no matter what happened. Totally put me at ease.

Melouny Zarra

Love this place !!! Conveniently located, clean and friendly staff members !!!

Will King

Excellent customer service very friendly and welcoming... Make sure u ask for Laura and ask her about the free fire balls lol!!!

Cj Meyers

Clean, as advertised. Some fees are kinda silly but overall a nice place with good staff.

James Parrotte

LaTanya Harris

Carmella Dennis

Great customer service. Everyone I dealt with at this location was patient, friendly and very helpful. I am going to use this storage facility for the next few years. I highly recommend this facility. Very easy to deal with.

Laura Brunner

Great facility and awesome customer service from the girls. Couldn't ask for a better experience! Thank you!

randy brunner

Best customer service anywhere! The girls are friendly, helpful and very knowledgeable. Thank you Laura, Amber and Charae for taking care of my everything. The FREE truck rocks!

tru and shaniayh and Kayla show rue

Charae was great! Helped me with everything and made it a quick experience

Andrew Rodriguez

dan knabenshue

Sam Leverich

The staff was very friendly and helpful with everything I had questions on!

Russell Stoner

Very friendly and knowledgeable staff! Clean facility and lots of different size units help when your downsizing. I would recommend everyone to store at storexpress.

E. Perry

Love Laura and Charae They are the best!!!!!!!

Katie New

Came in and got a storage unit and charae went above and beyond!!!! She's amazing and I highly recommend!

Larry randle

Customer service skills are A1 and man oh man Amber was swift and professional as well....

Tanzy Powell

Charles Fulwider

Everyone is very friendly & helpful and it's so much easier to store everything over the summer &.close to campus instead of hauling it back & forth for 7+ hours drive each way

Elizabeth Staab

Really clean facility. The signing up process was easy. Great friendly staff. Wouldn't go anywhere else for storage. Thanks storexpress for your help.

Jayme Lynn McIntyre

While frantically looking for a storage place i found the SOUTH side o e and Charae was soooo helpful the whole way through and the cleanliwwas beautiful

Matthew Petrovic

This is the second time I've used Store Express. The location is great, allowing me quick access. Curious staff that are helpful. The truck access for moving my belongings brought me back.

Yuree Chu

Love the fact they have trucks that can pick you and your stuff up from wherever you are to the storage and vice versa. It's one storage room per person so good security and nice people in the office :)

Mary Ann Finkbeiner

Andrew Lendacky

Great staff

Phyllis Hall

Jinliang Wei

Staff is super nice and helpful. They were truly trying to accommodate my every need. The price is very affordable. They have a truck that can help students move and return for free or very little charge.

antonia kirk

Lou Brickner

Best customer service! Facility is clean. Most of all thanks to Amber for all your help. If you need a place to put your wine go to storexpress in Southside.

Paul Rosato

I called storexpress because I was getting ready to stage my house. Amber took the call and guided me to get the best space for my needs. She taught me how to pack the unit and got me in the smallest unit possible. The use of the free truck saved me so much money. The facility is clean and great customer service. I will definitely refer all my friends.

Hannah Colville

Thank you for supplying me with the best customer service. If you want a good place to store your items go to storexpress and ask for Amber.

Mike Marhefky

I had to move my furniture quickly. Amber helped me through the whole process and answered all the questions I had. This was the easiest process and I would recommend Storexpress to anyone. Thank you Amber for your professionalism and help.

RaLyn Wright

Very clean storage company. Easy and pleasant to work with!!! Quick availability and exactly what I needed with great cost.

Dub Brains

Another amazing experience with miss Amber ! She makes the move back to college every year such an easy task. The free moving truck is a life saver!!! Thanks you Storexpress see you next year !👍 Keep Amber around she's a valuable asset !!!

Felice Garcia Martinez

This is my second time using storexpress and they are always extremely helpful and nice!

Osvaldo Chimalpopoca

They have been my go to storage facility for the past 4 summers and have never disappointed. They have made transitioning between semesters a breeze and are extremely helpful even when you are out of state. I would highly recommend Store Xpress to anyone who is looking for a storage unit.

Tanmaya Tripathi

The best place about Store Express are the people. They are very friendly and help along in any way possible. The team also sends you reminders so that you don't miss out on a payment. Definitely would recommend.

Farah Iman Muhd Najib

Used them two years in a row. Excellent service! Super easy to move in and out with the truck. The staff are wonderfully helpful and friendly :)

Kemi Olugbakinro

It was very easey process --staff is friendly and helpful- they deive the truck for students which is a life saver thank you 😊

dxor noir

This is the best place to keep your things safe! I love it!!

Andre' Yarbrough

Nice Friendly Caring Staff! Absolutely Love The Place!

John M

Rented a unit here for the summer since I had to move into a new place in August and had too much stuff to fit in our car for the drive back to Philly from Pitt. An easy drive from Oakland and super easy to move in and move out. Staff were very helpful - they even called with a friendly reminder to pay my bill when I forgot one month. I'll definitely use them again if I need storage.

Bhaskar Chakrabarti

The location is close to CMU and UPitt. Facilities are great. Customer service us superb - Laura Ember and Shay have been very helpful. Will store here again next year for the convenience and service.

Kaushik Venkatesh

This is a great location with great support staff such as Amber. We did not see any dust after a month and they helped us out with free moving vans. They have plenty of movement equipment and were very accommodating.

Madison Campbell

Stored with STORExpress and I absolutely love ALL the workers there! Everyone is so welcoming and friendly !!!!!


Raechel S.

I could write a book on how wonderful this company's customer service is. If you are looking for the best deal, customer service, and quality storage in the burgh - look no further!

Matthew Morris

Close to multiple campuses. Great personal. Wonderful storage! Overall good experience.

iy ur

Recommended by classmates, I got to know STORAGE EXPRESS as a perfect place to save my overweighted luggage. It took just a while to drive from our dorm to the storage, while the driver assembled to us was professional enough to handle any unexpected situations. It was pouring on the day we had to move in but the driver still handle the case really well. The staff who was in charge of us also worked very responsibly for solving our concerns about the storage since we first got there. The storage itself is regulated with experienced staffs who managed to get the most suited room for us.Would recommend it to friends.

Joy Hu

As an international college student, storage place is very important when it comes to a long summer break, and I heard STORExpress is a very safe, nice and affordable storage place from my friend, so me and my friends chose this storage place. The staff there are really helpful, they will try to help you to figure out a plan(like the size of the storage room) to fit your condition. Rooms are very safe and there's lots of choices of room sizes. The free pick-ups are so helpful and we really appreciated that. Overall, the price is affordable for college students and it has been a very satisfying storage experience! Recommend this place!

Sovereign Bey

I had a grEAT Experience. .I went online reserved a space and received a email from Amber the next day.Thanks sooo much Amber for everything. You definitely provided 5 star service..👍😁


Maxx Domingos

Store express was great for my summer storage. Extremely easy to set up. They came and picked my things up from my dorm and brought me as well. The storage is clean and great!

Loretta Dougherty

Matthew Peterson

This is the best storage company we have ever used. The people have gone out of their way to be cooperative and assist us with special needs. Their pick up and drop off services makes it even easier.

Verna Vaughn


Sooraj Parakandy

Experience was good with below Positives:Dealer and support staff was very friendly.I got a good reasonable storage space for my 2 bhk shipment .They also gave a temporary lock for safety.We can access our storage around the clock once we have got the access.My shipment vehicle was an 18 weeler truck and didn't have much trouble in parking .I got space in the first floor itself so loading and unloading was easy.Negative I needed storage space for 2 weeks only and I had to pay $100 . I felt it little on the costlier side.

Ginny H

STORExpress has been a huge lifesaver for me throughout my move! I rented a 5x5 cooled unit for 5 weeks to hold my belongs between apartments, and it was reasonably priced and easy to access. The staff is incredibly friendly, helpful, and accommodating, and they'll even pick up your things for free in one of their giant moving trucks, which is great if you have bulky furniture or a mattress. When you walk into their customer service area, the staff address you by name—what more could you ask for! Definitely recommended!

Minty Fresh Kid

Really nice people!!!

T Pope

Nice selection and free truck when moving!

Lyndale Pettus

Free truck

Yaohong Du

Patric Paragian

Jim Alexander

Perfect storage solution for Duquesne University college student or southside resident. Wide range of sizes and secure access. Also free truck for move ins in local area. Got all done in 1 shot....and truck back in 2 hours. Nice staff and responsive to special needs. Used twice in May 2017....and summers before for daughter.

Emily Churchill

Great place. Super friendly staff. Perfect for keeping your school things over the summer.

Maggie Chestney

I am extremely impressed with the service I’ve received by Laura, Sarah and Amber at the Southside location. They’ve been so helpful and accommodating since I’ve connected with them about renting a storage unit. The set up and design of the facility makes moving efficient and easy as well. My husband and I are beyond pleased with our experience at STORExpress in Southside and recommend this place to anyone that needs storage space.

Kristin Lock

Coordinating a storage facility for my son's summer break from PITT could have been a daunting task considering it had to be done from Los Angeles and the move had to be done on Saturday between his last morning final and his afternoon flight home. The great people at STORExpress made it a breeze. They explained the process in detail, sent photos of the storage facility, forwarded the contract via email and assured me that all would be in order on the designated move date. Although the truck was running a bit behind schedule on the day of the move (to be expected considering the number of students moving out that day), they assured us via phone that they would do everything they could to get my son through the move-in process quickly to make sure that he made his afternoon flight. The truck arrived, the belongings were loaded and he arrived at the storage facility. Upon arrival, Amber prompted him to immediately contacted Uber to insure his ride to the airport would be ready, she had his lock in-hand, and actually helped him physically move his items from the truck into the storage locker to speed up the process. The airport ride arrived and my son made his flight back home. Amber really went above and beyond to make this all happen. I would recommend STORExpress for your student's storage needs without hesitation. A big thanks to Amber, Sara and Laura for guiding us through this process. We'll be back in the fall to retrieve the stored items and then back again next Summer to do it all again.

Colton Czack

Such nice people. They will do anything to ensure you have a positive experience. Saying that they go above and beyond expectations is an understatement. From their desk staff to their service department, everyone is there to help. Thank you guys for being so awesome. Keep up the great work

Darlene Desroches

Great experience. I booked the storage site via phone (Her home is 9 hours away) for my niece's college stuff. I found out that I picked the wrong size, but they made adjustments for us to get the correct size needed. The driver who picked up was very nice and helpful.

Stephen Pickering

Storexpress is fantastic! Everyone is so friendly and helpful! The storage area is clean and well-lit. Very convenient location to University of Pittsburgh. Highly recommended!!

Tonou Afandolo

Great services

Ayami Jackson

Friendly and helpful staff! Great place for students to store their belongings during the course of break

Susan Chiu

Love Store Xpress! Everything ran smoothly. Truck came on time and girls were able to load and unload at the site.

Gilbert Vasquez

Thank you Laura for making a new customer from San Diego welcome and at ease. You're friendly voice and support over the phone made all the difference for this out-of-towner. Thanks for your help to make my son's first "move out" seamless. In a competitive industry where the same product is sold, the difference is the quality in customer service provided. You're an example of how good business is generated. All the best!Gilbert Vasquez

Natasha Grey

Staff was very helpful and courteous. Made everything easy and less stressful. Would definitely use again.

Tanya T

100% Best Staff I have ever encountered!!! Clean! Lifts for your stuff.. Don't have to walk up stairs! Generous Staff and Caring! They always call me when I am late or really late and they work with every situation. They understand life and that is important.

Katherine Vasquez

Jonathan Vasquez

Caitlyn Desroches

I needed a storage place for my college things, because I live 11 hours away and wanted something convenient to keep my things in Pittsburgh/near the Oakland area. I cannot speak highly enough of them, their customer service is by far the best I have ever experienced. They treat you like good friends and are extremely friendly, kind, and willing to help you to make sure you have the best experience. Definitely go with StoreXpress!!

Melvina Brown

Ashley Jones

Excellent customer service. Clean facility

Jaime Manson

Sarah and Laura were great and hospitable.... I'm very happy with the services provided for me today...I recommend Storexpress on the Southside to anyone and to everyone!!!! Thanks again Sarah!!!!

Amy N

The girls are so helpful every time we're there. The facility is clean and Laura and Sarah went out of their way to make sure the unit would be ready for our movers. Couldn't be happier!


porsha Johnson

We just recently rented a unit with Laura B. And let me tell you she was amazing she helped us with all our needs to perfection we were very pleased with the customer service displayed by her if you ever need a storage space I'm telling you this is the place to go and ask for Laura B.

Alden Roth

Great storage facility! Easy to use with convenient loading docks and carts to move things from your car to your unit. The prices are good too!

William McManus

easy access good people

shake and break

Ms Steffy

Laura, Amber and staff are phenomenal! I can’t speak more highly of their service, knowledge, and overall “5-Star Customer Care”. Their representation of this company is outstanding! If you need storage it has to be STORExpress!

Chris Luth

Friendly staff and a secure facility. It's conveniently located for people in or near the Southside (though the maze of one-way streets gets in the way slightly). Appreciate that they are the ONLY place in Pgh with climate-controlled wine storage, but they know that they are the only place and price themselves accordingly. While friends in Portland and DC can store their wine in a similar setting (a locker holding ~9 cases) for $20/month (or less for bulk storage), I'm paying more than double that here. So, knocking a star off for that. But after suffering a theft of a $2500 cellar at home last year, I'm appreciative that my investment is now properly secure and protected against temperature extremes as well.


I stored my items here for about 2 years. No problems, the female manager was very professional! I would recommend this company to anyone looking for a clean & safe place to store their personal belongings.

Katie N

The southside STORExpress is the best storage facility in the Pittsburgh area (in my opinion). The units are great, access is a breeze and the security cameras and lights make you feel safe even late at night. The BEST aspect of this location is the staff. They are exceptionally friendly and extremely helpful and patient. I wouldn't rent storage units from any other place!

Ann Cooper

LaKeshia Buchanan

During my time of rush and need, I was met with great customer service and ease of transaction. I would definitely recommend this place to all that need a unit.

addisongirl jones

Facility is great..clean and managed well..Laure, Sarah, and Amber are all very nice and helpful!!! Would recommend this storage facility to anyone!!!

Chris Stubbs

Store Express has been one of the best company's to work with. The staff is super friendly and I've never had issues over the years. I highly recommend them.

Cathy Craig

Amber and the staff are great ambassadors for the South Side location. Everyone is friendly and they provide great customer service. The location and the condition of the facility is terrific!

Twyla Tyler

Staff professionally, friendly, and helpful.

Josie Johnson

Brian D

Amber is always very accommodating and helpful thanks for the awesome service !


Alexis England

I cannot say enough great things about the team at STORExpress in the Southside. I walked into their location today by accident. Incidentally, I meant to go to a competitor on the same street to see a locker I had placed on hold. However, something about the friendliness of the girls at the front desk made me think to give their location a shot. The ladies took me on a tour of the facility, showed me all of the amenities (including a conference room with WIFI and coffee I can use!!!), gave me a great deal that matched the competitor's that originally brought me in, and made the contracting process quick and smooth. The facility seemed clean, easily accessible, and absolutely secure. I don't think I could have found a better unit, for such a reasonable price, that is so easily accessible in this city. What a gem! Two thumbs up!!!

Rashad Kimbrough

Megan Palmer

First day here and getting a unit it was great service!!! Helped me immediately just Wat I needed!!! Yay execelent service!!!

Brian Wilwohl

Great space, great people, very accessible for move in and out with the many loading docks available. Convenient location in Southside.


Awesome business. Just moved in to a studio on the top floor to further my photography business. Great spaces with plenty of space. Front office is great! They will help you with whatever you need.

Laura K

Great people, great space, great deal. Very clean. Competitive price for other spaces in the area that have less to offer. Amber and Sarah were incredibly helpful and friendly

RidingWith Dub

They were quick and very helpful with different size units available on site as a walk in customer. Thanks I really appreciate all the help Sarah!

Deborah Griffin

Very easy process and great customer service! Thanks so much!

Deana Brinson

This is my second time with this Storage Company I like their customer service if you need to put your stuff in storage stop on down and see them they're excellent plus you get a truck for free to bring your stuff in you can't beat that at all thank you storage Express.☆

PghGirl 85

Mark Parker

The staff members are amazing and so helpful with everything! They really drive this southside facility and make it easy to feel at home here.

Brett Gebhardt

I love this place. I wish I was in between apartments more often. Amber is super helpful.

Alisa Bigelow

I called on a Sunday, late afternoon, with an urgent need for an office/storage space for my small business. The very next day, Amber and the team at STOREexpress South Side made it very easy for that to be possible. Very professional! Thank you.

Dennis Scott

Great place! They even call and remind you when your rent is due!

Derek Brown

Friendly staff, incredible service.

Sai Chimata

I've only stayed with Storexpress a couple hours now but I'm really impressed with their service. There was an issue with the gate for the unit (it was vehicle storage), and it was raining cats and dogs. Despite that, unlike any other storage place I've worked with, the staff woman manning the front desk got right out there with me in the rain and helped me out. Ma'am I'm so sorry I'm horrible with names, but you'll probably recognize my review instantly, and I can only give you a soggy salute and some well-earned referrals.

James Cornell

Amber is the south side receptionist and is super nice. So helpful!

Anish Kumar

Really great option for college kids in Pittsburgh to store their stuff for the summer. The truck/driver service is especially helpful and convenient!

Alessandra Roberto

I had a great experience! They helped me out with everything and even went out of their way to make sure that it all ran smoothly while I was out of the country. Definitely would recommend!

Christopher McMullen

Friendly staff, convenient move in and out.

Don Gochenour

The staff here are super helpful and friendly! The rehearsal room is exactly what I expected and what was promised-- recommended.

Kelsey Horan

The staff at Storexpress are extremely professional and always willing to go the extra mile to ensure customer satisfaction. We stored items for my son in the summer who attends Duquesne University. The facility is clean, easily accessible, and again the staff couldn't be more accommodating. Highly recommend for any of your storage needs!

Myles Frazier

This place is amazing, friendly staff

Alyssa Lebowitz

Super clean building, friendly staff, and my stuff felt very secure!

Carly Bellini

I stored my college furniture, mattress, and some clothes here in the summer and had a good experience. Good staff and my stuff was safe

Varun Kumar

Very helpful and friendly staff across the board. Convenient location, especially for college students at Pitt, Duquesne and CMU looking to store their stuff for the summer.

Observer A

York Williams

When I walked into the facility I was immediately greeted by two beautiful smiling young ladies who are happily doing their job. Afterwards I had to use the restroom and I was honestly astonished by how the bathroom is locked they were pretty clean and yeah I was happy to see this facility well taken care of

Karlee Turkaly

After a month having moved into a new neighborhood in Pittsburgh, I am so happy I chose to store my items at STORExpress. Being able to swing by and grab something from my unit that I might need is comforting since the building is well kept, secure, and well monitored.During my move, I utilized the STORExpress truck and was very pleased with this additional service! I was amazed that I had straps, moving blankets, and a dolly at my disposal! All in all, STORExpress are professionals and have amazing customer service. I felt well taken care of and continue to have peace of mind that my items are well protected. I will continue to recommend their services. Special shout out to Amber and Laura for their amazing help! Great job!!

Jaquan Smith

Love the music and is a very clean environment keep up the good work

Nicole Lucente

STORAGExpress has a great facility that is clean and well kept. The staff at the unit was very courteous and was very helpful in moving boxes into the unit. They also offer the free truck service which is very helpful, however the truck driver seemed very irritated, even though we finished loading the truck early. This is really great for college students.

Anita Coates

Went to buy boxes here last week. Fast and friendly staff!

Jasmine Brown

The people are polite and trustworthy! The price is reasonable! Will be sure to use this every year for summer storage!

Jim Zheng

Spacious student storage units at great prices! Free pick-up is wonderful, and the staff are very helpful and nice! Would recommend to all college students in the area.

Ryan Schwartz

Good customer service experience. Everything was smooth and easy

Kyle Danhauer

The staff was extremely helpful and courteous in my first storage rental experience. The facility is very clean and easy to move stuff in/out. I would highly recommend this company.

rachel ellis

Super friendly staff, clean building, really cool conference room

Miranda Wright

I kept some of my stuff here during the school year, it was cheap, secure, and super easy!

Juice man Jiff

Anytime i needed something the staff was always extra helpful. Ive met some cool people here

Aaron Major

super friendly staff , very cool environment I definitely recommend

Spacejam Jiff

When I was worried about how warm it was in my unit I requested an AC and within 45 minutes I received a call letting me know that I can come and pick it up for my unit. That's was absolutely awesome!! Thanks guys


The building was very clean, friendly staff, and my belongings feel safe!


Great spaces for band practice and other creative purposes. Shoutout #TeamEPIC.

Danielle Goldstein

We rented a unit in the Robinson Center location. Amber went above and beyond to accommodate us. We were so pleased with the location of our unit, the condition of the unit as well as the customer service we received.If we ever need a storage facility in the future we will be recommending Storexpress. Amber really made sure we had a great experience as well as made sure we had the correct size for what we needed to store.Thank you so much for your help Amber!Danielle & Steve NJ

bryndon minniefield

Great staff! Clean environment. #teamepicstudios

Deja Peterson

My experience down at Storage Express was great! There's tons of different types of units and from what I've seen they are really cool spaces to use. #TeamEpicStudios

Janay D

Store express is an awesome and convenient places to keep your storage. There are also musicians and other artists that utilize the spaces in Storage Express. #TeamEpicStudios

Dillon Cullin-Crews

Store express is a great facility that houses great businessss and has great staff #teamepicstudios

DEEM Trillionaire

I had a great experience at store express. The staff was very kind and the bathrooms were very clean. I record at a studio in the building that has great services. #teamepicstudios


store express has great staff, and a great security system. i a studio there. #Teamepicstudios

Vaughn Yates

Store express has a great studio there and rhe building is clean. #teamepicstudios

Norman Dean

Store express is a great facility, they provided me with excellent service and a wonder space to house my business. The service at the front desk is unmatched. #teamepicstudios

Angelo Franceschini

This place roxxx!

Brad B

This place is awesome!

Justin Cicco

Good location, very secure, friendly staff. 10/10

Jamie Cicco

This place is awesome, my belongings felt very safe and the staff were super friendly! I would definitely recommend

Steve Goldstein

Lindsay Weichler

I lived right across the street but didn't need to use Storeexpress until I moved! Sarah was a pleasure to work with. Very helpful and worked with me on my moving date and availability of the unit. Units are clean and I feel comfortable storing my belongs here in between my moves. Definitely recommend them!!

Linda Lewis

Love STORExpress on the Southside. CLEAN, BIG space and wonderful team of staff.

Lucas Bowman

Good customer service!

Paul and Beth Juozitis

Everyone was friendly and helpful. Having the truck and unloading bay is a big benefit; and the convenience of the location is too.

Jessica McCarthy

Sarah and Amber were absolutely wonderful. They're so helpful and pleasant. When moving in I called from online and Sarah answered she made everything so easy and met me when I came in. When moving out Amber had answered every phone call and made everything so easy as well. They both helped me check out and it just makes me so happy because everyone knows moving is hard work can be stressful and the littlest bit of a smile and helpfulness goes a long way!! My move was very sucessful. Prices were great and the customer service was exceptional!!! If I ever need storage for any reason I will never go anywhere else but to see my girls:)

Clint Hazen

Thank you Store Express Southside! Special thanks to the staff, especially Laura, Amber, and Sarah :)

Kyleen Pickering

Everyone there is very helpful and understanding. Great for college students who want to store their stuff over breaks.

Shea O'brien

The staff, and especially the driver, was extremely helpful and courteous. Top-notch experience.

Sam Stretavski

The employees were personable and very helpful in finding the best storage options for my specific needs. The pricing is reasonable and they are clear in expectations and what services are provided. I would recommend using this company for storage needs.

Austin Gibson

Great customer service.

jonathan kemper

This location was so helpful and accommodating in helping our son move from his college dorm into his storage unit for the summer months. The student storage lockers is a terrific program that is very useful and a great option for us as we live on the West Coast. The option for pick up and transportation by STORExpress to and from his school and the storage unit is a life saver. Furthermore, the entire staff was extremely friendly and hospitable over the phone as well as in person. I HIGHLY recommend STORExpress Southside.

Toby Bonitz

The staff was great and the paperwork was easy to do. Free truck is great too!

Jason Kim

Very helpful service, been using them for 3 years in a row with absolutely no problems.

Dylan McKaveney

Amber was a pleasure to work with. I came in expecting the process to be a stressful hassle, but she allowed everything to go very smoothly. She was also very professional, polite, and enjoyable to talk to. I will definitely be returning here next time I move.

Isaac Black

Great experience! Much easier than I anticipated. Amber was extremely nice and helpful in guiding my roommates and I through the process. Prices are unmatched

Eric Huang

Free student pickup, climate-controlled spaces, friendly and really helpful staff to assist along the process, I know my things are in good hands with STORExpress! (Eric Huang, Carnegie Mellon student)

Brad Archie

Everything was quick and painless, staff recommended better ideas than what I original had planned. Using for 1 month of storage couldn't be easier in the southside. ALSO they have a free move in truck, ask about it!

Peter Li

The storage facilities are well-maintained. The staff is very nice and friendly. There are various tools (carts, lifts) that help you move your stuff in and out of storage. You still have to store your items yourself. It's not very cheap, but you get what you pay for.

Nicole Murdock

Renting a storage unit from store express south side was easy. The staff is so nice and made me feel comfortable about storing my belongs and valuables in their space. They were very accommodating to my needs and helped me so much. So glad I picked store express south side for my storage needs.

vend vend

Storexpress Southside is the best broThese guys are awesome, they have always treated me and my wife with so much love and respect.Honestly , Laura and Sarah rock

Eric Lee

Great storage service for college students in the Pittsburgh area. Staff were friendly and very helpful.

Angela Jones

Very pleasant , informative and not time consuming at all. Would recommend this facility to anyone needing storage. Thank you

Noah lastname

good business.

Dennis Goodstein

Close and convenient. Good customer service

Mengyun Xu

I had a very nice experience working with STORExpress. The staff is very friendly and efficient in getting your stuff into your unit. I would highly recommend STORExpress

Evan Loundas

The process of renting a unit was extremely easy and painless. They have access to moving trucks to help with any move, and we're very clear about the details regarding the rental. I would recommend this business to anyone in need of a storage unit in the area.

Sam Fenner

Wow! What a pleasure it was storing our daughter's stuff at Storage Express Southside. I had many questions and each time I called, Laura was super sweet and explained everything to me.The day of the pickup came and the truck was there promptly at the scheduled time. The driver was very nice and my daughter, who was a freshman at Pitt, had no trouble at all storing all her things in the locker. She took the bus back to campus and found the whole experience to be easy and pleasant. Thank you Storage Express for doing such a great job and for being so organized and easy to work with.

Saanjay Saxena

Very efficient and good location. Used student storage and very good location .The staff is extremely friendly and very helpful . Strongly recommend this venue for storage .

Leah Shekletski

BFB Marker

Friendly people and willing to work with you on finding an appropriate storage unit. No pressure with these ladies because they work toward filling your unique needs. Great customer service!!!

Alex Ettouati

Great and helpful staff. Free truck and driver to help you move out and back in. The facility is top notch and extremely clean.

Damian Cordero

For the best prices on storage, this is definitely the place.

Hannah Quirk

Sarah helped me to find the unit the right size for my needs. Service was great and I was able to find a unit right away the day that I needed it. Free transport of my items was also included!

Mister wolfe

ladale springs

Sara was very polite and personable. She was also patient with me and understood my needs/concerns. Building is very clean.

David Carey

Hello to All,The folks at the Southside location are always very helpful, the building is clean and in tip top working order. Laura and the girls run a tight ship...I'm glad I chose them over the others!I highly recommend their services.Cheers,David J. Carey

Laura Eppley

The customer service exemplified by the staff at STORExpress is unlike any other - Amber and Sarah both went out of their way to ensure I was receiving the best value and experience possible. I would definitely use STORExpress for any future storing needs and would highly recommend both Amber and Sarah!

Jaric Moon

My group and I record music and the rehearsal space provided for us was perfect! My experience here is great and I would recommend any musician coming here!

marissa lee

Everyone here is so helpful! And the fact that we help with a free moving truck is a plus!

Royal Cab & Airport Shuttle Service

The best storage around Pittsburg area! Everyone so helpful, thx for good job!

Lauren McDonnell

Store xpress provided awesome customer service and really helped me find exactly what I needed!

Kenise Batts

Great Service!

Kristen McMillen

I have always had an awesome experience with this company! The receptionists and managers are always welcoming and enthusiastic, and the pick-up guys are incredibly helpful! I would definitely recommend this storage place, great staff and great people!

Stephen Rice

Their knowledgeable staff were extremely friendly and very helpful.

Amanda Lessig

Awesome place! Perfect for a college student to store dorm room stuff over the summer! They even came to school and picked up all my stuff! Highly recommend! Great hours too! Call them up!

Janaee Bertram

The staff was very helpful when it came to finding the right size unit for my bins. The truck was free to use and saved me time and money. Definitely store your stuff here.

Ryan Fiedel

The staff there is very generous and helpful, especially to college students.

pamela riley

The place was very easy to find staff was very friendly and easy going.

Will Denton

Laura, Sarah, and Amber have provided me with the best customer service. I have been a customer here for 10 years and have had the best experience. I would recommend everyone storing their items here!

Maranda Ray

The staff was very knowledgeable. Helped me pick the right size unit I needed. The free truck was very helpful.

Nichole Howard

Nice, clean facility. Appreciate the truck and loading docks.

Linda Briggs

Awesome customer service! Thank you!

Eddie Jones

Get place to store your items!! Staff is amazing and helpful. Would recommend this facility to all my family and friends. The FREE truck is a great help too. Better bet if I ever need storage again this is the place i will be at!!

Mike Markovich

Enjoyed my two months with STORExpress. My unit was always accessible and it always felt like a safe and trustworthy environment. I would use them again if necessary.

MonaLisa Leung Beckford

I used this place for storing my stuff over the summer between my Freshman and Sophomore year at Pitt. They offer a free truck to move your stuff to their storage building, which us extremely helpful for a college student with no car, and the storage building is NOT close to Oakland. I rented a small unit with two other students and we all were able to fit everything in that unit! Their staff are very friendly, and they sell boxes and other moving items if you need them. The only downside (hence four stars not five) is that their prices aren't cheap. I went to another place that offered better prices.

Stefanie Ramos

I stored my things there for about a year and a half and the staff was great very friendly and personable. They treated me like family.

Gerry Wood

A great experience at STORExpress! Laura and the rest of the staff provided us with exceptional service for four years. If you need to store your STUFF in Pittsburgh, PA, this is the place to go.

Sam Brunner

Very clean facility. The girls are fantastic! Free truck was much appreciated.

Rj Kruget

Thank you ladies (Laura, Amber and Sara) for the awesome customer service. Thank you for making my move easy and affordable! I will definitely recommend everyone to your facility!

Tamara Martin


The staff at Southside Storexpress is AWESOME!!!They're always there to help me with our last minute storage needs!So accommodating, helpful & friendly!!!

John Shaouni

Very easy to load your car with lifts and 24/7 access available. The staff was friendly and helpful.

Brandon Herk

Laura was so awesome. So kind and understanding of my moving situation. Gave me an awesome deal on a rental and helped me through the stressful process. Free truck is awesome to haul stuff to storage

Greg Smee

Clean rooms, friendly staff, 24 hr access. Nice place to deal with

James Block

Great storage place. Units are nice. People are friendly. Nice self service dock with lifts. Many carts. You can get things done fast here.

Lynn Staab

I would like to thank Amber Staab for her coordination in helping Organized Spaces with all the supplies needed to move my client. It was convenient to stop by the many store locations available to pick up boxes and wrapping paper on my way home. Amber even stayed past closing to accommodate my late arrival. Also many thanks to the store managers and the staff at the South Side Location who also assisted me many times as well. You have a great team.

Anthony Zabiegalski

Laura is a professional. Easy to work with. Good experience so far.

Alan Berman

I've been using South Side STORExpress for at least 4 years now to store my children's belongings during the summer months while they were not in college. The team there is always helpful and easy to work with. I've not had any issues while storing property there. I definitely recommend them for your storage needs.

Jake Goodman

I had the greatest move-in experience with STORExpress Self Storage on the South Side of Pittsburgh. I needed a unit that was air conditioned to help preserve some art, and that left me feeling safe with security on the premises. STORExpress successfully met both of those concerns. Also, it was exceptionally clean, easy to sign up and, not least of all, the folks who worked there were incredibly friendly.They spoke with me on the phone once, and remembered my name every time I called and/or walked in! They also provided me with wooden platforms in my storage unit to keep the art off the floor, for free, and installed it for me when I was not there, for free!Every single experience I've had with them has been perfect. Best of all, I am confident my items are safe and secure. I give my highest recommendation to STORExpress Self Storage | Pittsburgh (South Side).

Cha Ha

It's only blocks from East Carson. Great place to jam with some of the TOP bands from Southwestern PA, Ohio, and West Virginia. You can even store your best vintage wines in their climate controlled room. I didn't know so many artists who are charting record their vocals there around the clock. Highly recommend to anyone who wants to connect and collab with Great musicians! This is where the Pros are and where you quickly learn more about the music industry than most would imagine!! Also, it's walking distance from the famous Rex Theater and scores of pubs, restaurants, and great exclusive shops!! The main staff: Laura, Amber, Amy, and Gary are all very friendly...

Dale Thompson

We used STORExpress every summer while my 2 kids were in college at Carnegie Mellon and Duquesne to store their stuff they didn't need over the summer. We loved the convenience of being close to campus. We also liked that they would deliver the stored items at the beginning of the school year at no charge. We never had a problem with anything being messed with at anytime. We would highly recommend STORExpress to anyone who needs to store items over the summer for your college kids.


The free moving truck was a huge help during the hectic moving process. It was one less thing I had to worry about. The staff was so friendly and the facility was clean. Definitely recommend!

Nancy Ney

Mary at New Ken facility was Very professional when automated units needed repair and i could not get to furniture b4 leaving town. Very stressful, but she kept me a satisfied customer.

Gray Montague

It was very good moving in. The staff was friendly and helpful

Jennifer Nolder

The staff is very friendly and helpful! There are many storage options available as well, including wine storage. I recommend them!


We stored our items at the southside location. our experience was excellent. easy,nice, and our items were just as good in as they came out! thanks storexpress.

Maureen C.

It didn't get easier than this!  I contacted Storexpress Southside about a month in advance to reserve a unit for my college kid.  I spoke to Amber, who was very helpful, pleasant, and got it all set up.  I had some questions in the interim and had to make a few date changes before we actually got there, and whomever I spoke to at every point was still very pleasant and very helpful.   We were much quicker in packing up than we had estimated and wanted to change the pick-up time to a few hours earlier so we could head home and not wait around for the pick up.  This, too, was done seamlessly.  Gil, the gentleman, who picked up at the college, was pleasant and accommodating and had everything unpacked and in the unit by the time we got there.  All we had to do was lock it and leave!  Highly recommend this place, especially for out-of-state college students who will be returning.

Jeff V.

Customer Services: A++++ Cleanliness: 10 out of 10 Staff Friendliness: 10 out of 10 Amber was amazing!! She went out of her way to get our business. Amber also gave us a discount the first two months to help out with our cross country move from California. In addition she went out of her way to tell us about the area so that we could make a wise decision concerning housing. As far as the facility it is secure, clean and very accessible. There are plenty of storage bins and carts for public use as well as hydraulic lifts to get your items from the garage floor. 24hr access is a plus along with access codes for all doors. The lift elevator is very accessible with a 6ft wide opening and will accommodate three large roll carts. If you are looking for a great storage company definitely check this location out! Signed Happy Customer Jeff V

Samm M.

The staff is friendly, helpful, professional and kind. The customer service goes above and beyond, they really made us feel comfortable and made the process go so smoothly. They provide a free truck with move in, how great is that? The facility is kept clean and the hours are reasonable. There are items to help with your move for sale in the office. I would recommend this facility to anyone I knew was in need of storage. They also have band spaces, how cool! Did I say how awesome the staff is?

Marie F.

I really felt a warm welcome. I was explained everything in detail and the whole process did not take a long time for me to start moving in.

Sinem B.

What makes this company a five star, a very kind and a responsible lady named Amber; who personally took care of our freshman daughter and transported her to and from to storage unit with STORExpress's Truck!!! She was incredibly kind, caring, understanding, and very professional. When we initially hired this service, we thought that, the service comes with movers, however when the driver arrived the dorm, he told our daughter to bring her belongings to the truck. We immediately called the STORExpress and Amber answer the phone, after hearing our concern, she contacted the driver. Although, they were not able to help with moving the boxes due to the their liability insurance, Amber personally helped our daughter to store her things in the storage unit and she also gave her a ride both ways. She even called us on the phone to notify us that she was settled in the storage unit safely. Overall, we had a very positive experience ALL thanks to Amber.